FAQ’s
HOW DO I ORDER?
You may place your orders anytime online 24/7 on our website
www.savingsluxe.com
HOW DO I KNOW WHAT SIZE TO ORDER?
You can refer to our size chart(insert size chart link here) for more details.
DO YOU SHIP TO MY COUNTRY?
Yes, we ship worldwide!
WHAT ARE THE FORMS OF PAYMENTS ACCEPTED?
We accept all major credit cards including PayPal. Unfortunately, we do not
accept bank transfers, or money orders.
When placing an order, the correct billing address must be entered for the
order to be approved. The billing address is the address registered on your
account.
DOES MY ORDER REQUIRE VERIFICATION?
Some orders are subject to verification procedure which means that, for
your protection from credit card fraud or identity theft, we may ask you to
verify that you are the card owner or that order and that ship-to information
are legitimate. This process rarely delays an order, and generally requires
either a simple call-back (which can be done during normal business
hours) or by email.
If your order requires verification, we will advise you by phone or e-mail.
This is why it's important that you leave both day and home phone numbers
when ordering and that you keep your information current.
It is also important that you understand what we mean by bill-to information
on the checkout process. The bill-to address is the address to which your
bank mails your monthly credit card statement. The bill-to address you give
us must agree with the address that the card-issuing bank has on file.
Please be sure you provide the correct information, even if the items are to
be shipped to a different location.
We regret that this is necessary, but it is designed to protect the card owner
as well as the retailer.
HAS MY ORDER BEEN SHIPPED?
You will receive an email order confirmation once your order has been
received, in addition, a shipping confirmation email will be sent once your
order has been shipped. This confirmation will include the tracking number
for your package.
CAN I MODIFY/CANCEL MY ORDER?
Unfortunately, once your order has been processed we are unable to modify
or cancel any order. When your order arrives, please follow return
instructions for a store credit.
DO YOU RESTOCK PRODUCTS?
We do our best to restock the best sellers. Please email us (insert email
address here) if you need more information on a specific product.
WHY IS MY PRODUCT OUT OF STOCK?
Because of our quest to provide you with the latest in fashion we do not
stock large quantities of any item. For this reason, we may not have the
merchandise you have ordered. You will receive an email advising you of
any out of stock items. Don’t be sad, we update our site daily with stuff that
you will love.